Return & Refund Policy
We do accept returns, except for items that fall under specific non-returnable categories. Certain items, including personalized and custom shoes, are non-returnable and non-refundable, unless they are lost in transit or arrive damaged.
Non-Returnable Items
The following items cannot be returned or refunded, unless they meet an exception (e.g., lost in transit or damaged upon arrival):
- Final Sale Items
- Sale Items
- Custom Sneakers/Products
- Any item explicitly marked as non-returnable
Return Eligibility & Process
To initiate a return, please visit our contact us section and enter the email associated with your order. Follow the instructions provided to obtain an electronic shipping label and tracking number.
All returns must meet the following criteria:
- The product must be unused, with original packaging and tags intact.
- Footwear must be returned with its original box.
- Returns or exchanges without proper documentation, packaging, or materials cannot be processed.
We reserve the right to charge a restocking fee for:
- Returns that do not comply with our return policy.
- Items returned damaged, without packaging, or missing documentation.
- Orders placed using automated bots or software.
Defective or Damaged Items
If you receive a defective item, you may return it for a full refund or replacement, subject to availability. However, for factory defects (e.g., broken straps, torn heel tabs, loose stitching after wear), please contact the manufacturer directly to file a damaged product claim.
Refunds & Store Credit
- Worn or damaged items will not be accepted as returns.
- Approved returns will receive an online store credit (not transferable to physical store locations) equal to the item’s purchase price, minus an $8 shipping fee.
- Original shipping costs are non-refundable.
We appreciate your understanding and compliance with our return policy. If you have any questions, feel free to reach out to our customer support team.